Privacy Policy

1. Introduction

PRISM ("PRISM," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, applications, APIs, AI-powered services, research products, and related services (collectively, the "Services"). It covers information we collect when you visit our Services, create an account, communicate with us, or otherwise interact with PRISM. Subject to applicable law, this Policy also applies to information we collect when you submit a job application or otherwise seek employment opportunities with us.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We collect information in a few different ways, depending on how you interact with PRISM.

Information you provide to us. When you create an account, sign up for early access, or otherwise interact with PRISM directly, you may share information such as your name, email address, organization, and job title. If you subscribe to a paid plan, we collect the billing information necessary to process your payment, along with the account credentials used to secure your access. We also keep records of customer support communications, along with any documents or data you upload to the platform and the prompts you submit to our AI tools.

Information collected automatically. As you use our Services, certain technical information is collected automatically. This includes your IP address, browser type, device identifiers, and operating system, as well as session information such as the pages you view, the URLs that referred you to our Services, and general usage statistics. Some of this information is collected through cookies and similar technologies.

Information from third parties. We may also receive information about you from other sources, including business partners, identity providers, payment processors, and analytics providers we work with, as well as from publicly available sources and data licensors.

3. How We Use Information

We use the information we collect to provide and improve our Services, authenticate users, and process subscriptions and payments. It also allows us to generate AI-assisted responses to your queries, provide customer support, and conduct analytics that help us understand how the Services are used. We rely on this information to detect fraud and abuse, maintain the security of our platform, and comply with applicable legal obligations. From time to time, we may also use your information to communicate product updates and service notices. Where permitted by law, we may send marketing communications, and you will always be able to opt out of these.

4. AI Processing

If you use PRISM's AI features, the prompts you submit, any documents you upload, and related inputs may be processed to generate the outputs you request and to improve the performance of our systems, where permitted by applicable law and our contractual commitments to you. Because of this, users should avoid submitting confidential information through our AI tools unless they are authorized to do so under their organization's own policies.

5. Legal Bases for Processing

Where required by applicable law, we process personal information on one or more of the following legal bases: performance of a contract with you, our legitimate business interests, compliance with a legal obligation, your consent, or the protection of vital interests.

6. Sharing Information

We share information with the service providers who help us operate PRISM, including cloud infrastructure providers, payment processors, analytics providers, and customer support vendors. We may also share information with our professional advisors, and, where legally required, with regulatory authorities or law enforcement. If PRISM is involved in a merger, acquisition, or similar transaction, information may be shared with or transferred to the entity involved in that transaction. We do not sell personal information to third parties.

7. International Transfers

Information may be processed and stored in countries outside your country of residence. Where this is required, PRISM implements appropriate safeguards to protect information transferred across borders in accordance with applicable law.

8. Data Security

We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. That said, no security system is completely secure, and we cannot guarantee absolute security of information transmitted to or from our Services.

9. Data Retention

We retain personal information only for as long as necessary to provide our Services, meet our contractual obligations, resolve disputes, enforce our agreements, and comply with applicable legal requirements. Retention periods vary depending on the nature of the information, applicable law, and legitimate business needs.

10. Your Rights

Depending on applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate information, or request that we delete your information. You may also have the right to restrict or object to certain processing, withdraw consent where our processing is based on consent, request portability of your data to another provider, and lodge a complaint with a supervisory authority in your jurisdiction. To exercise any of these rights, please contact us using the information below.

11. Children's Privacy

The Services are not directed toward individuals under 18 years of age, and we do not knowingly collect personal information from children.

12. Third-Party Websites

The Services may contain links to third-party websites. PRISM is not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their own privacy policies before providing any information to them.

13. Changes to this Policy

We may update these terms and the site's content as the product evolves; the "Last updated" date above reflects the current version.

14. Contact Information

Privacy inquiries may be directed to:

PRISM Privacy Office
Email: contact@prismxlabs.com
Website: www.prismxlabs.com